North And Northwest of Chicago Real Estate : Text, Email, Phone

Text, Email, Phone

I do not think that all the professions are losing phone contact.

We have all the networks. To type, text, tweet , but we still need to make a phone call. I read an article that professionals are losing some business because, some business professionals are using way too much of everything but not enough of a phone.



Are we losing a personal touch? I did not yet scheduled a listing appointment without voice contact. We do have that option on MLS. I did use it, and followed up with a call.

I received an email a few days ago from an agent for my listing. The agent was scheduling to see this non vacant home via email.  I replied with: "Please give me a call ... "  I thought that was SPAM. Was I wrong to request a phone call?

Don't get me wrong. I am texting and emailing with a client, but before we hit the road we spend a few minutes on the phone.

Is texting and emailing killing someones business?


If you are buying or selling a home, we can text, email, tweet, but we still need to talk :)


Homes By Haris

 Haris Dedic, Realtor®, SFR, SRES

With RE/MAX Villager

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Comment balloon 11 commentsHaris Dedic • January 20 2010 12:30AM


I am so with you...we must pick up the phone and make the personal contact!

Posted by Markita Woods NMLS#196099, Queen of Mortgages - FHA, VA, Conventional, USDA (Fairway Independent Mortgage) almost 9 years ago

It depends on the situation.  Some situations don't require any use of the telephone.

Posted by FN LN almost 9 years ago

I actually think it is rude to email to request a listing showing.  I have clients who seem to like to email me with requests.  I am not one of these people who are constantly on their email on their Blackberry, so I miss their requests sometimes.  If you want to make sure you are being heard, speak. Actually I love that for a new post.

Posted by Jane Peters, Connecting you to the L.A. real estate market (Home Jane Realty) almost 9 years ago

Hi Haris-

I have a lot of client who prefer to be contacted by text or e-mail and that's OK, but it doesn't replace the type  of contact that other buyers and sellers may need.  I talked with one of my clients for an hour today.  She needed that time and that type of communication.

Viva the phone!

--Sara in San Antonio

Posted by Sara Woolford & Steve Golson, ALHS (iTexas Realty Co.) almost 9 years ago

I had only on situation with no phone contact when I had to show the home. 

If client prefers text and email is more than fine. Appointments and first contacts are different.

Posted by Haris Dedic, Glenview Real Estate - Chicago North Shore (RE/MAX Villager 847-878-2588) almost 9 years ago

Some clients will prefer email and end the end it is the personal touch that is needed.


Posted by Bonner Thomason, CRS, ABR, GRI, e-Pro (Keller Williams Realty) almost 9 years ago

Haris, We have definitely lost the personal touch and that's so important.  I always speak to my clients at length before a consultation and it makes the meeting much more comfortable.

Posted by Laura Cerrano, Certified Feng Shui Expert, Speaker & Researcher (Feng Shui Manhattan Long Island) almost 9 years ago


You have made a very valid point. We are loosing the personal touch and that's very important! Thanks for giving us a reminder.

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.346.1799) almost 9 years ago

Haris-I like the phone for a final contact before a showing or for a number of different reasons but there are alot out there that prefer strictly email or texting.

Posted by Debbie Walsh, Hudson Valley NY Real Estate 845.283-3036 (Shahar Management) almost 9 years ago

Couldn't agree more...I missed an appt. because I do not have access to my e-mail through my phone,  the client response was an e-mail response.  We worked it out, but a phone call would have prevented the mix-up.  I like to use e-mail and texting for issues that are not time sensitive, but a voicemail or actual contact is much safer when time is involved.

Posted by c m almost 9 years ago

I think a combination of all three works best, though every client has their favorite.

Posted by Lora "Leah" Stern 914-772-4528, Real Estate Salesperson (Coldwell Banker, 170 N Main Street, New City NY 10956) almost 9 years ago

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