North And Northwest of Chicago Real Estate : Showing Feedback

Showing Feedback

Should we reply to an automated email?

Thank you for your recent showing of our listing. We would appreciate it if you could offer us some quick feedback on your showing experience. Please click on the link below to answer a few quick questions. Thank you very much!

Should we follow a link to a survey? 

Now we receive two feedback automated emails. The first one comes after setting up the appointment, and a day after of a showing of the home.

When an agent calls for feedback, I do answer to the questions the listing agent may have, or share the opinion. If I do not have time to answer, I ask them to call me back.

When I receive an automated email it is almost the same as talking to the computer generated answering machine. I rarely use the features they offer. After choosing the language I act like a robot: " AGENT   ... AGENT ... AGENT ... AGENT ... CUSTOMER SERVICE ... CUSTOMER SERVICE .... AGENT ... AGENT ... and finally a real person answers.

The only automated email I would use is the one that says. "Currently out of town, be back on MM/DD/YY ... please contact this real person for all immediate real estate needs.

My two virtual cents on automated email.

Give me a call ;)

 

Homes By Haris

 Haris Dedic, Realtor®, SFR, SRES

With RE/MAX Villager

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Comment balloon 12 commentsHaris Dedic • March 08 2010 10:56PM

Comments

Automated feedback requests are a valuable tool that can be forwarded on to the seller.  I'll agree the new MRED feedback system sends waaaay too many requests, but at the same time, it's better than having to pay for a service just to collect feedback for an anxious seller.  Sometimes they don't listen to us as the listing agent, but if it comes from someone else... it really is a valuable tool.

Posted by Julie Ferenzi, Julie Ferenzi (john greene Realtor) over 8 years ago

Hi Harris, Your opinion counts.  It's just that I don't know from one realtor to the next who prefers calls and who prefers emails.  I tend to get a better response to my emial requests for showing feedback.  I don't use forms or surveys though.  I send a personalized email with a link to the MLS listing that includes pictures.  I also keep the email request short and sweet. 

Posted by Karen Staha, CRS, GRI, ABR, REALTOR, Austin & Surrounding Areas Texas (Gaston & Sheehan Realty) over 8 years ago

Harris,

Thanks for stimulating a needed discussion!  Whether using a quick IM or completing an automated form--COMMUNICATE.

An agent busy with showing appointment probably doesn't want to take time to complete a canned survey, and intends to send an e-mail "tonight."  Good intentions, poor follow through is too often the result.

I'd prefer a quick IM: "Not what they are looking for, but very nice home."  OR  "What is the odor in the basement?  Clients just wanted to leave.  Talk to you later.

We all know that an expectant seller is like an expectant father--"Is everything okay?  This waiting is killing me!"  COMMUNICATE SOMETHING ASAP.

The Golden Rule applies...

Respectfully,

Fred Cope, Nashville, TN

 

Posted by Fred Cope, Looking For Homes With A Smile (Reliant Realty in Nashville, TN) over 8 years ago

I have tried both the automated email and calling the realtor for a response. My experience is much better with the automated approach a lot of time I get a voice mail and even after about 3 tries i do not get an answer. Makes me realize how important it is to give feedback to the realtor.

Posted by Clark Hitchcock, Realtor - Fraser Valley (Re/Max Nyda Realty Inc) over 8 years ago

It depends on the buyer I represent.

I think buyer representation is important and also depends on the activity of the home.

If possible I might delay feedback.

Thanks,

Tom Davis

Posted by Tom Davis, FREE Delaware Homes Search!, $$ Save $$ - Find Homes! Delaware Realtor (Harrington ERA,DE Homes For Sale, $$ Save $$ Buy Today !) over 8 years ago

i don't care for the automated emails and I feel almost bullied by the number of requests from one agent.  I just give a very cursory response to the questions, possibly not even having to do with that house.  Aren't we already losing too much personality in our industry???

 

Posted by Richard Overall, Your OVERALL Long-Term Real Estate Resource (United Country Premier Properties) over 8 years ago

I agree with Richard, I don't like the automated emails.  Now a personal email or phone call, I will always respond to.

Posted by Gary Swanson (Century 21 Harris & Taylor) over 8 years ago

Haris, I am not a big fan of those automated surveys, lucky for me I only had two listing agents who used them, they seem to have a glitch and I did my good deed and tried....I prefer a simple e-mail or call to the agent over this system that is still full of bugs....

Posted by Endre Barath, Jr., Realtor - Los Angeles Home Sales 310.486.1002 (Berkshire Hathaway HomeServices) over 8 years ago

very few agents in our area use the auto feedback.  I prefer that actually to a call, as I can read it and answer it when I have time, and not take time out of what I am doing to answer a call or know one went to my voice mail.. 

Posted by Darren Revell (Keller Williams Realty Temecula Valley) over 8 years ago

As an agent, you need to ask yourself if your time is better spent following up with agents for showing feedback and compiling back office reports, or if you would be more productive building your business and supporting your current clients. 

Then determine which system provides the highest feedback response rates and the effect of your bottom line. I think you'll understand why so many agents have turned to automated showing feedback solutions.

MyListingFeedback Team
http://mylistingfeedback.com

Posted by MyListingFeedback Team (MyListingFeedback) over 8 years ago

Haris:  Having an automated system should not release anyone from still providing time and attention to their files or clients.  It doesn't mean you can avoid or delay indefinitely your commitment to communicate.  If an agent or other real estate professional is utilizing their service for this means ... it will eventually catch-up to them.  Especially in this day and age of technology, an agent such as yourself that takes the time to respond personally and in short time is at a distinct advantage over those that choose not to.  Your reputation for good and speedy communication will grow and serve you well ...

Gene

Posted by Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi, 708.921.6331 - 40+ yrs experience (NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656) over 8 years ago

Thanks for stopping by and sharing your opinions.

Last week I responded to more than 20 emails for "showing feedback". I received 0 replays with "Thank you for your time; John Doe"

I guess I will be still giving feedback's over the phone and you can take the notes.

Posted by Haris Dedic, Glenview Real Estate - Chicago North Shore (RE/MAX Villager 847-878-2588) over 8 years ago

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