Should we reply to an automated email?
Thank you for your recent showing of our listing. We would appreciate it if you could offer us some quick feedback on your showing experience. Please click on the link below to answer a few quick questions. Thank you very much!
Should we follow a link to a survey?
Now we receive two feedback automated emails. The first one comes after setting up the appointment, and a day after of a showing of the home.
When an agent calls for feedback, I do answer to the questions the listing agent may have, or share the opinion. If I do not have time to answer, I ask them to call me back.
When I receive an automated email it is almost the same as talking to the computer generated answering machine. I rarely use the features they offer. After choosing the language I act like a robot: " AGENT ... AGENT ... AGENT ... AGENT ... CUSTOMER SERVICE ... CUSTOMER SERVICE .... AGENT ... AGENT ... and finally a real person answers.
The only automated email I would use is the one that says. "Currently out of town, be back on MM/DD/YY ... please contact this real person for all immediate real estate needs.
My two virtual cents on automated email.
Give me a call ;)